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SHIPPING & RETURNS

 
 
 

SHIPPING POLICY

 

Free U.S. Shipping

Enjoy FREE U.S. SHIPPING on orders of $50 or more.

Orders under $50 are subject to the applicable shipping fee shown at checkout.

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Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information when available.

Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

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Estimated Delivery Time

Delivery times may vary depending on the destination, shipping method, carrier, and fulfillment location.

Estimated delivery times are generally:

Standard Shipping: 7–15 business days

These are estimated delivery windows, not guaranteed delivery dates.

International or remote destinations may require additional time.

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Tracking Your Order

Once your order has shipped, you will receive tracking information by email.

Please allow 24–72 hours for tracking information to become active after the carrier receives the package.

If your tracking information has not updated for several days, please allow additional time for carrier scans and transit updates.

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Address Changes

Please make sure your shipping address is correct before completing your purchase.

If you need to change your address, contact us as soon as possible after placing your order.

We cannot guarantee that an address change can be made once an order has entered processing or has already shipped.

Glow & Pretty is not responsible for orders delivered to an incorrect address provided by the customer.

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Lost, Stolen, or Damaged Packages

Once an order has been confirmed as delivered by the carrier, Glow & Pretty is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the product so we can review the situation and determine the appropriate resolution.

If your package appears to be lost in transit, please contact our customer support team so we can assist you.

 

RETURN & EXCHANGE POLICY

 

We want you to love your Glow & Pretty purchase. If you're not completely satisfied, we're here to help.

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Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be in its original packaging

  • Include all original accessories, when applicable

  • Not show signs of use, washing, damage, or alteration

 

Beauty & Personal Care Products

For hygiene and safety reasons, opened, used, or tested beauty, skincare, makeup, haircare, and personal care products may not be eligible for return.

If you received a defective, damaged, or incorrect product, please contact us before sending anything back.

 

Final Sale Items

Certain products may be marked as Final Sale and are not eligible for return or exchange unless they arrive damaged or defective.

Final Sale status will be clearly indicated on the applicable product page.

 

Exchanges

If you received the wrong item or your product arrived damaged or defective, please contact us within 7 days of delivery.

Depending on the situation, we may offer:

  • A replacement

  • A replacement part, when applicable

  • Store credit

  • A refund

 

How to Request a Return

To request a return, please contact our customer support team with:

Order number

Customer name

Product name

Reason for the return

Photos or videos, if the product is damaged, defective, or incorrect

Please do not send products back before receiving return instructions from our customer service team.

 

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer may be responsible for return shipping costs.

Original shipping fees, if any, are generally non-refundable.

 

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear on your statement.

 

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Include your order number and clear photos or videos showing the issue.

We will review your request and work to provide an appropriate resolution.

 
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